Apollo Tyres — poor performance of brand new tyre received with my renault duster car

Address:	Bangalore, Karnataka, 560075
Website:	Apollo Tyres Complaint and feedback

Bought my renault duster on 1st sep 2017 from banglore whitefield branch. It has come with apollo tyre 1517 by default. On 26th may 2018, we were on the way back to home from whitefield road and near to k r puram signal, vehicle was on the speed of 40 kmph and at a sudden i heard a big blast in rear tyre (Driver side) and car started waving due to this. It was plain tar road having no pot hole and i was driving at the center of the road. I took the car at side and stop it (My family was with me too). Later we noticed that the tyre got busted from the side wall and there was a big cut on the tyre. I was pretty sure that if my tyre is got covered with 5 year warranty, i should not get bother about it although the incident was big shock for me as it has happened on city road and gave no symptom or alert to me. Also, we used to go for long drive very often hence it bothered me lot that how i can trust on remaining tyres too.
When i bring this to apollo tyre workshop team, they simply rejected my case and gave me following reasons -
tyre warranty only covers side belt and the base of the tyre, thread comig out etc
no warranty cover for side wall of the tyre and if anything happened to that area, customer to bear all expense

I do not agree if that is how the apollo tyre warrenty works and shold cover the tyre as whole. Also, it is a life threatening event which i somehow managed this time and it can happened again anytime and car tyre company should take ownership and give appropriate help to the customers rather than just wash their hands by the sake of warranty policy.