[Resolved]  Apollo Tyres — Poor quality of tyres (complaint no. cbgb k145)

Address:New Delhi, Delhi, 110059

I am the proud owner of hyundai grandi 10 magna done 3000km which i bought in october 2015 from hans hyundai moti nagar. Recently i had an incident in which my car's tyre bursted out and is having a two cuts on sides which looks manufacturing defect because tyre was having cut at two place.
I lodged my complaint (Compliant no. Cbgbk145) with apollo tyres and they sent an executive mr. Baljeet singh for inspection. He at first opportunity told me that company is not responsible for this and i cannot get anything out of it even he offered me a bargained offer as goodwill to resolve the matter. But i insisted if it is in warranty then the defective tyres to be replaced immediately. For that he completely said no. As it is their company policy not to entertain such cases as told by him. He is not willing to listen to me. He was just guessing that the tyre busted because of sharp item and got cut inspite of me telling him the whole story he is not ready to believe.
I urge hyundai india to take this matter with apollo tyre as it is their mfg defect in tyre that it got busted

Attached please find inspection report by apollo executive
Apollo team request you to take the necessary action asap.

Regards
Rajiv ratwana
[protected]
[protected]@gmail.Com
Was this information helpful?
No (0)
Yes (0)
Aug 26, 2016
Complaint marked as Resolved 
Apollo Tyres customer support has been notified about the posted complaint.
Aug 26, 2016
Updated by Rajiv Ratwana
Team Apollo,

I really appreciate your willingness to help out. Thanks Apollo Tyre and Hans Hyundai for looking in the matter and offering best resolution.

Thanks

Rajiv Ratwana
Complaint comments 

Comments

Hi Rajiv,

We regret the inconvenience caused. We've forwarded your complaint to our service team. They will get back to you at the earliest.

Regards,
Team Apollo

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Apollo Tyres
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    37%
    Complaints
    486
    Pending
    90
    Resolved
    143
    Apollo Tyres  Phone
    +91 12 4272 1000
    Apollo Tyres  Address
    VI Floor, Cherupushpam Building Shanmugham Road, Kochi, Kerala, India - 682031
    View all Apollo Tyres contact information