Apollo Tyres — tyre got cut on side and it is not repairable

Address:	East Godavari, Andhra Pradesh, 533296
Website:	www.apollotyres.com

I purchased a new baleno alfa model car on April 3rd 2017. when i was going home with my parents in my car, I heard some abnormal sound and i stopped the car and then i noticed the air was low in my back tyre, immediately i kept the car aside and replaced that tyre with my stephni, this happened on 12th July 2018 9: 30 pm, in the next day i took the tyre to the tyre mechanic, to my surprise, he told the tyre cannot be repaired as it has cut on side. then I went to Maruthi nexa service, Rajahmundry to claim warranty as I drove only 11960 km by that time, they asked me to come on next day and they gave a letter addressing Apollo tyres stating tye is under warranty, so repair or replace the tyre, then i submitted the letter along with car tyre to apollo tyre service Rajahmundry, they told engineer was not there and asked me to come after two days, they didn't give any acknowledgement for receiving my tyre. to my surprise after two days i went to Apollo tyres, they told I run on the flat tyre, so it cannot be covered under warranty and their behaviour with me is also very arrogant. I asked them, I didn't drove the car on a flat tyre, then I asked them how can you say I run the car on a flat tyre, for that he told he checked the tyre by seeing tyre, so please do the needful to me. if a car tyre life is around 50 thousand kilometres any my tyre got damaged just under 12000 kilometres, what kind of tyres they are making, I am fortunate that nothing has happened to me if anything happens to me due to this tyre, who will take responsibility for that? I face a lot of mental agony by shuttling between Maruthi and Apollo Tyres and at the end, I didn't get any justice. kindly to help me to get my tyre repaired or replaced under warranty.