Apollo Tyres — tyre replacement issue

Sorry that i have to reach you but i donot have option. I have recently interacted with apollo tyre for the complain number cdkiqj83 which was very disappointing and unsatisfactory.

My car tyre having issue and bubbles coming out of that which is just 19 month old and total running of 18000 kms running. There was puncture in tyre 45 days back when i was on a long drive and when i noticed i repaired the puncture. I logged the complain on 5th november for this and visited the center today for inspection. The service center simply rejected the request saying it cannot be covered in the warranty and i have to buy a new one. This was very disheartening to hear that company says that tyre having unconditional warranty and now having lots of term and condition applied on this. The executive say if you want to escalate you can do but nothing can be done.

I need your help to get this addressed asap and see what can be done for this case i was expecting the replacement.

I must say that it was really bad experience with apollo tyre which is one of the best company and dealing with their customer in this fashion in post service.