Apollo Apterra Cross tyres were purchased to replace Apollo Apterra which were came with vehicle during purchase. I have observed weird buckling spots at side walls. At present, it is observed multiple buckled points on all the 4 tyres. These are the brand new tyres and issues like really hurt the customers. The issue was discussed with the seller and he was informed to consult an Apollo authorised dealer.
I visited the Apollo Godown and met Mr.Tushar Pawar - Customer Service Engineer - Apollo Tyres Ltd. He inspected the tyres and informed this is common phenomenon in Apollo tyres at the joints. But there are multiple buckled points in single tyre.
Finally I was not convinced with the explanation by the CSE Engineer. Being such a well-known tyre brand, these things shall not happen. Also experienced some vibrations from tyres at the speeds of 120 KMPH which was not there previously.
It is learnt from Apollo staff that there is no stock available and till after 30 days no response from Apollo staff. Customer care staff also called regarding the issue and same was informed to them also. My request ref No TC[protected] also closed without solving the issue. Vehicle is in running condition with risk of life. One more TC was raised and that was also closed without resolving the issue.
As per the instructions of Mr Tushar, Vehicle has been taken to Bridgestone/Appollo tyre park Deshpande Nagar Hubli. All the tyres have been inspected and tyre wearout measurement taken and approx values have been sent to Tushar for reference by the tyre park person. In reply Tushar gave an oral estimate of around Rs 2700/- per tyre on wearout to get new tyre replacement. Total of Rs 10K to 11K for 4 tyres is to be spent for new tyre replacement as the tyres are having multiple bucklings which is leading to lot of Vibration during speeds above 100kph. Against manufacturing defects why this much is being charged. Since Two months it is told by ur Appollo executive that there is no stock and insisted to run the vehicle. This is a planned one because you have not even arranged alternate equivalent tyres and waited simply for the same tyre which was leaded for this wearout charges. Alternate tyres might have arranged long back to avoid this wear out issue. Why customer has to bear all these.
I appeal all not to buy Apollo tyres as these buckling issue is common in all Apollo tyre range and people are not aware of this issue.
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