I had booked an appointment on 20- Dec -2020 for battery replacement. I got the date as 25-Dec-2020 . I went to the service center (50 kms away) and i got to know that there are no batteries available with them and they asked me to return back after 5 days.
They told that they will perform diagnostics which will take around 1.5 hours and then they will order my batteries from apple.
Getting such a response in itself is unprofessional on part of apple as this phone is over 4 years old and status of battery is shown as “Service” with capacity as 70%.
I spoke to apple customer service reps on call and on chat, they never showed any intent in resolving my issue.
Moreover, the call rep asked me to contact the nearby service center and guide them proactively about my issue and try to book an offline appointment with them.
This proactive approach should be on part of apple controlling and monitoring their service centers.
The guys at service center are extremely unprofessional and unethical, similar to call center employees and chat employees.
The chat representative disconnected my chat on asking valid questions to get a resolution.
As a customer, i did my due diligence to report to the service center at predefined appointment taken 5 days before.
However my issue is still not resolved and the apple support is behaving as if nothing serious happened .
I wish to take legal action if possible to bring apple to acknowledge that there is issue of service at their end Was this information helpful? | 
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