Hi,
I need to report my unpleasant experience at an Apple Store (Tresor, Outer Circle, Connaught Place, New Delhi).
I went there to buy a Type-C adapter for my iPhone. I faced some rude and unprofessional behaviour from the staff there. Below are the key pointers from my encounter.
1. When I asked about the adapter at the reception counter, the person (Ms. Sanya) first charged me the whole amount and then showed me the product. Although I found it strange, I went along as I thought Apple store guys are supposed to be thorough professionals.
2. I got the adapter, went to the counter and asked for an invoice.
3. Ms. Sanya first asked me to wait for 5 minutes to get an invoice.
4. After some time, she came back and told me that I can’t get an invoice. The reason she quoted was not what I hoped to hear at an Apple store.
5. She unapologetically denied giving me an invoice just because the accountant had gone for lunch. A very pathetic reason I have ever heard.
6. During this whole conversation her tone was rude.
7. When I insisted on getting an invoice, instead of arranging for one, the manager (Mr. Pramod) very rudely gave me back money in cash.
8. This shows disregard to the value of a customer’s time, right to ask for invoice, and denial of general courtesy that is due to a customer coming to your store or an authorised one.
I would request that this message reaches the right management personnel who can ensure that I or any other customer doesn’t face such bitter behaviour next time we visit you.
Kind regards,
Vivek Singh
M: [protected]
Email: [protected]@yahoo.com
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