Apple India — cash back not received in respect to apple iphone - 11, 128gb

Hello team,

My name is arpan pandey and i purchased a iphone 11-128 gb on 25-december 2019 from i advance info pvt ltd near laxmi nagar, new delhi - 110092

There was cashback offer of 6000 inr on hdfc bank credit card but still i have not received the same.

Initially when i enquired, it was told to me that it will come with in next three months, after three months also i had not received the cashback (Arounds more than 4 months)

When i enquired then it was told to me that there was no cashback offer that time by the store sales/account personals but on dip-drive they found that, offer was there and accepted the mistake at their end and i was asked to wait for solution.

Still i haven’t received the solution and now they are telling me that on my payment slip it is not mention regarding the cashback because their sales person did not swipe it correctly and i can’t get the cash back.

Can you please help me whom to contact in that case?
Please do the needful at the earliest.

Regards
Arpan pandey
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