| Address: | New Delhi, Delhi, 110048 |
I bought the laptop from apple reseller rsg computers in kalkajee in delhi on may 7. I found the battery life was only about 3-4 hours and informed rsg. They asked me to let the battery drain a couple of times and it might correct. I did but there was no improvement. I informed rsg again and they told me they will come and look at it and repair it if necessary.
I do not want the laptop to be repaired. I have paid for a new laptop and that is what i want. The product is faulty and it needs to be replaced.
However, both the reseller and apple are trying to run circles and avoid replacing the laptop. They want to act like it is repair under warranty.
I have never heard of a manufacturer that supplies faulty equipment and then refuses it replace it. And instead wants to repair it under warranty as if it was an old product and the problem was caused by the customer!
I would like a replacement laptop at the soonest possible. I would also like to register a complaint against apple so that they are not able to do this to other customers Was this information helpful? | 
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