Apple India — I phone 14 plus

I would like to draw your attention to the serious issues regarding disrespectful behavior, and lack of professionalism of Apple employees at Angel Teletech Pvt Ltd, Sri Ganganagar, Rajasthan.

This incident happened on 5/1/2023 during my visit along with my wife to the Apple Store in Angel Teletech Pvt Ltd, Sri Ganganagar. Email – [protected]@gmail.com

The gist of the complaint is like this- I purchased a new I -phone 14 plus on 15/12/2022 along with screen protector (GRIP Item 0.3M IPH-14 Max (6.7)CL HSN code 70071900 for Rs 1990

This screen protector was pasted /applied on phone by the employee working in store (as per store employee, may be incorrect). After 7-8 days of pasting screen protector, bubble developed on the left side upper portion of screen making it odd look and vulnerable to damage.

On being shown new i-Phone 14 protective screen bubble popping issue to the Apple Company Store, they refused to comply with our demands, were rude, and ignored the issue and even not paying any request either to change it or approach main headquarter or office for the same.

As a former paramilitary officer, Ex-Commandant, para military, I have never witnessed such reactions that fall outside the standard of professionalism and employee code of conduct as the universal code of conduct describes the right behavior of employees towards customers in the workplace and similarly, it was expected from them to have guidance of main office, once they themselves have no solution.

I am the regular customer of your items and last year only in the month of Jan’22, I have purchased I-pad costing almost around 96, 000/- and earlier i-7 and have intended to purchase further other items but after looking into unprofessional behavior and solution, I am now regretting to have customer of your company.

Question is hardly of Rs 2000/- but the way such professional company have such unprofessional employee, who even does not know pasting of screen protector and how to behave definitely, brings a bad name to the company. Atleast, I have decided not to ever have any items from this store or from your company in future.

I am putting this matter under your perusal, and requested to either change that screen protector free of cost along with expectation of respectful behavior and in case if your high reputed company will not pay any heed to my request then consider this request as legal notice for approaching consumer court at Sri Ganganagar for causing mental and economically harassment.

That this letter intended to service as a formal legal Notice and in that regard I urge you to take our complaint seriously. Non adherence to our grievances will be dealt in consumer