Apple India — Macbook Air 2017

Address:Jaipur, Rajasthan

My macbook air was not booting on battery and was working only on charger. I took the laptop to apple authorized service center F1 Info Solutions Jaipur, They said that it looks like a battery replacement case but they told me they first need to perform a diagnosis (900 Rs) to check by updating software, formatting the laptop. I didn't have a backup so I took my laptop created backup and then submitted it. The next day they tell me that it's not a battery problem it's a logic board issue they said they have tried with another battery and still behaves the same, quoted 35000 for logic bord replacement. They didn't even update software/ reset my laptop I think they didn't even open a screw and took 900 Rs for nothing.

I couldn't believe it so went for a second opinion, took my laptop to two different shops(C Scheme, Raiser Plaza) both checked with replacing battery and laptop was working fine.

TLDR- F1 Info is scammers who just want to pull maximum money out of customers' pockets. I want my diagnosis amount refunded in full because they clearly didn't perform it.
Was this information helpful?
No (0)
Yes (2)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Apple India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    1422
    Pending
    0
    Resolved
    102
    Apple India Phone
    +91 80 4045 5150
    Apple India Address
    19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India - 560001
    View all Apple India contact information