Apple India — Macbook Pro 13 - Kernel panic problem not being solved by the Service centers. | |||
Hi Apple India RAF - FIC244098 I don't know what your team have tested/diagnosed last 4 times, but my macbook crashed/restarted in just less than ten minutes after I collected back from your service center. I have attached images and video when the problem occurred (Files : Outlook.zip, IMG_1512.mov ) I am returning back my macbook today morning. This will be the 5th time, I am coming back for the same problem. I can't come to your service center every time to get humiliated again and again. As a APPLE PROTECTION PLAN user, I want the problem to resolved or Please REPLACE MY MACBOOK. Kindly do whatever necessary. About the Problem: My MacBook crashes in two ways. 1. The screen gets stuck and MacBook makes some loud sound (similar to the sound when a CD gets stuck inside the CD drive) I have attached the screenshot – photo 1, 2. I have to force shutdown the mac. When it restarts (restart_dialog.jpg) is shown. 2. When I am working, the MacBook hangs and this screen (panic.jpg) appears. After which the same dialog is shown. Type No 2 is more frequently occurring than No 1. Both of these occurs very randomly, sometime while browsing, watching a movie or just immediately after logging in. This is not happening with a particular software too, sometimes with Safari, QuickTime, VLC, Photoshop and even when only finder is opened. I request you to please try Changing my RAM and HDD. Because these problems started only after upgrading my RAMs. Thanks & Regards Dhileepan Karthi Was this information helpful? | |||
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