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Apple India — Order not delivered and cancelation refund not possible

I ordered an apple earphone for 2000 rs with guest login. I got an order confirmation as soon as I ordered. After tht I couldn't track my order with the invoice link they sent when I clicked and entered my email ID and order no .it showed no user like this exist. Moreover I got a message ur address in not able to be located. I expected a call from any representative regarding my order nothing came up.so I just tried contacting apple customer service. Wen I contacted a women spoke to me saying as per ur order number an address is there.kindly say tht i[censored] want me to cancel it.i said my address but she said my address given for delivery was different. Hence they can't deliver or cancel my order. I gave her all details of mine still was not convinced. I paid my amt and product is not delivered .isn't my right to get my product or my amount refunded back. It's too hurting to lose my hard earned money.can u pl help me to get my amount back. My order ID w[protected]. I have the recorded call of the customer care executive as the proof and order confirmation screen shots.pl help me
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    Apple India
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    Apple India Phone
    +91 80 4045 5150
    Apple India Address
    19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road, Bangalore, Karnataka, India - 560001
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