Apple India — Unable to turn on/Apple Watch Series 4, Serial No.:FHLXX05TKDTQ

Address:

19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road Bangalore Bangalore District Karnataka India - 560001

I wish to complain about Apple Watch Series 4, Serial No.:FHLXX05TKDTQ, IMEI Code, :[protected] that I purchased on March 18, 2019 from Unicorn Infosolutions Pvt. Ltd., Shop No. 6, GF, One Awadh Centre Mall, Vibhuti Khand, Gomti Nagar, Lucknow.
I am complaining because in about an year of purchase my watch stopped working all of a sudden and wouldn’t start (there was no physical damage). To resolve this problem I would like you to please look into the matter as I’m unable to get the repair done for the same. It would be satisfactory if I could get the replacement of the product or refund the cost of the watch.
When I first learned of this problem, I contacted Unicorn Infosolutions Pvt Ltd., Shop No. 6, GF, One Awadh Centre Mall, Vibhuti Khand, Gomti Nagar, Lucknow and Shop No. 23, Opp. Halwasia Market, Hazratganj, Lucknow, and was told that nothing could be done about my problem. I believe that this response is unfair because being a loyal customer of your company we expect more effort and better support to address our grievances. I would like a written statement explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem.
Sincerely,
Dr.Vivek Yadav