Apps Daily — Company is not able to give justification of new handset.

Address:

Chandigarh, Chandigarh, 160022

I ahve given my phone to apps daily company as the screen was broken and my phone was insured by apps daily comapny on 23 september, 2016. then i received a message on 8th oct, 2016 that my phone is not repairable and company will provide me new phone on giving 2500 rs (wich is 20% of the invoice value).it's ok. but now when i reached the office of apps daily they are not able to give the justification that the phone is new. even the phone dosn't look like new...please help