Apps You Need — fraud company claim cheque not received

My claim no. Is dfeb17305
I was having iphone6s which i bought in march 2016 and it got broken in january but my claim was processed in february after that in may i recieved a message that my phone is declared as total loss so please provide original box, original accessories, original invoice and cancelled cheque. I did as they said and i have original recieving of a courier boy who recieved all this from me. Now the new problem arise is that they again asked for a original invoice now tell me how this is possible because i have proof that i provided original bill. No one is picking my. Phone no response online nothing. I am upset still waiting for my claim cheque. Its already 9 months. What the hell is that.
Its a fraud company. Never ever get fooled by them...
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Apps You Need customer support has been notified about the posted complaint.
Sep 13, 2017
Udaya bhanu panda's response
When I calling apps you need customerservices no it allways says sorry our all educative are busy please call back later and automatically disconnected phone
CLIM ID-PDMAY30159
Can you say how to leagal action of the company.
Sep 13, 2017
Udaya bhanu panda's response
Name: Udaya Bhanu Panda
Mobile No: [protected]
Email Id: [protected]@gmail.com
Insurance Reference Number: IRN644232
Master Policy Number:[protected]
Insurer: The New India Assurance Company Limited
IMEI/ Serial No.: [protected]
Brand: samsung
Model: SM-G935F
Invoice Number: 9689
Invoice Date: 25 Sep, 2016
Invoice Amount: Rs.56000
Address: Jajpur Road Jajpur Odisha (755019)
CLIM NO-PDMAY30159
My phone pickup date 29/06/2017 via Delivery Corier AWB NO[protected] Recive date 12/07/2017
They are not informed and not recive my call and not refund my phone said me how to legal action to retailer and company (APPSYOUNEED)

Complaint comments 

Comments

MY PHONE GOES BEFORE 83 days in status only show reacive at service center, and customerservices not reacive my phone .no replay at mail kindly resolved my problem and return my device.PDMAY30159 clim id

I had claimed the insurance amount (CIN T[protected]) for my lost iphone. I had submitted all documnets and handset accessories in January. Till date I have received no update regarding claim processing and cheque. I have raised complaint many time on the dashboard but claims are always in pending state. When I call tollfree number it always says all our lines are busy and disconnects the call.

This is a fraud company. These guys makes false promises, never ever use services provided by appsuneed.
Can you tell me how to take legal actions against appsuneed?

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