Apps You Need — mobile still not received since 1 year

Address:Gautam Buddh Nagar, Uttar Pradesh, 390019
Website:www.appsyouneed.in

Dear sir/madam,

My mobile was damaged within some days of the purchase and so i gave my mobile [asus zenfone 3] to the aun employee [mr. Nikunj] from which i had taken the insurance on 22/10/2016 from jasmine mobile store at genda circle vadodara as the phone was not picked up by aun even after so many complaints. Nikunj took my mobile, my insurance form, id, and mobile bill but didn't gave me any proof or receipt saying that it will be updated online.

After diwali, nkiunj said he gave the mobile to mr. Mayur patel who is a service executive at rajmahal road [yms mobitech pvt ltd.] in vadodara for further procedure. Mayur said that the phone will be repaired in a month and said that the online status could not be updated as the case was dropped because of not getting picked up.

After 1 month, he said the phone will come after 2-3 days and thereby extended the time but after 2 months, he started ignoring my calls. So i visited the office and met him. He said the phone came unrepaired after 40 working days from the service centre at noida. I requested to hand me the phone but he said he had already couriered it to noida for repairing again without my permission. He said i will get the status within 7 working days. After some days, i called him; he said that the phone is unrepairable and hence it is better to give it in total damage case.

I did the same and handed over the accessories and documents required to him on 25/01/2017. I didn't had the phone box and earphones of which he said that it will not be an issue and said that the money will come by cheque to him or to me within 21 days. He didn't gave me any receipt saying that he will send me the courier receipt via whatsapp.

After a few days, i tried calling him for the receipt which he didn't send me but his phone was not reachable. So, after over a month of handing over my phone, i visited the office and then came to know that mayur had left the job and they had no idea about my phone. They just wrote a complaint to you on my behalf and are not at all supportive to find the status of my phone.

So i tried to contact mayur persistently and finally after 7 months he gave me the receipt of courier through which he sent my mobile for repairing for the first time. I am attaching that receipt to this complain.

I request you to please tell me the status of my phone as soon as possible as it has been almost a year since it was given for repairing.

Thanking you,
Yours sincerely,
Varun upadhyay,
[protected]
[cin d[protected]] [cn[protected]]
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