Apps You Need — no response from insurance for my iphone 6s

Address:400078

My claim no is pdjun07144. I have claimed for my iphone 6s which is been damaged nd i have been said i will get my phone in 35 days. It been more then 120 days i am not getting any response from this insurance company. I am trying a call from last 2 mnths bt there is no response from there side. I hope i will get a help from this. I am really fustrated by continously calling them. Hoping to get some response from here.
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Till when will i get the response for this. because on 10 sep 2017 i have been said from apps you need customer service that my phone will be delivered on 15 sep 2017.
Can i get any response or is this a fraud process as well. For this i really dont want to waste my more time now.
can i get any response on this.
I am not geting any response neither from your side or from Appsyouneed side. if you cant help me in this please inform me straight away dont waste my time so that i can take proper action towards them. because this is really a limit.
am i going to get any response.

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