Appscrip.com — overall bad experience, but they try ...
We found Appscrip online, we have vetted them, read reviews and even met the founder, Rahul Sharma in person while he was in Paris. All was good till we signed the contract. UNLIKE other people, we don't want or claim a refund, we just want to share our experience!
Our app is called Insiders, and this is a REAL REVIEW!
We have waited for the app for a year (started in July 2017 - finished August 2018) and it's NOT WORKING at the end, the code is bad and the app keeps crashing. We watch people on the dashboard trying to use it and they can't. Also, after negative reviews were submitted on Facebook and Google Business, company CEO, Rahul Sharma and his left hand (our project manager) Shivansh Mudgil both of them are unhappy that we expressed our honest review and are contacting us trying to "talk" when in reality they are just proving that we are wrong and they did almost everything correct.
As a disclaimer, there are good people at the Appscrip and they do work and try hard but the overall experience is negative. All of their hard work goes unnoticed because of bigger underlying issues like deadlines, not paying attention to direction, poor project management, poor organization, the big turnover rate in devs ... for more read below!
There are reviews online about Appscrip that are either 5 stars or 1 star nothing in between and that is very strange, and unrealistic... think for yourself
The project was to develop the mobile app (Android and iOS) first then to do the website. Appscrip has an iDeliver product that they used as a basis for the project. However, from the beginning, we had issues working with them. The main problem was communication, there was no communication between then and our team. We literally had to bombard them with questions and messages for our point person to reply.
No organization of the project, they never provided us a progress updates, any timeline to the project and on occasion when we would try to get in touch with them we found out that on that day it was a holiday and the whole company had off and our urgent outstanding issue would not get resolved for days.
No Quality Control - our team would provide documents with design direction in detail, then Appscrip would build out the functionalities and design of it, then we would get the updated version. The version that we would get would be not quality controlled, with tons of bugs and with many inconsistencies to the design direction document that we would provide essentially. It was the most EXHAUSTING process o[censored]s having to go over the app and screenshots all of the bugs and inconsistencies in design and layout, create a new document with revisions, sent it out and YET again receive a half-assed work. It felt like they did everything in a huge rush, and as long as they would provide us something, no matter how bad it would make the illusion of them moving things along. But that was very not productive, and a huge mess, never ending the cycle of fixing mistakes, them not respecting any of the documents and doing it all over again.
The team composition was the founder and CEO - Rahul Sharma, project manager - Shivansh Mudgil, and team of 4-6 developers but the dev team that was on our account would constantly change, as I understand the company has a big turnover rate. And that was a big problem because new people on our account were not familiar with the code structure and I believe that was a big element of why the code is such a mess.
4 POINTS that made us have a bad experience:
FIRST POINT: HORRIBLE COMMUNICATION starting from RAHUL SHARMA
Communication is their worst skill, they don't communicate at all to the client, no updates, no follow-up on the status of the project.
I have been waiting a couple of days and even weeks in some instances for them to reply to my calls/emails. And on countless occasions, Rahul Sharma, CEO of Appscrip only replied to me when it was regarding me paying them, nothing else! Lots of my other messages would get ignored.
They working on too many projects at the same time (and openly admit it) and in return they expect you to wait and provide a poor customer service.
---I had to go personally visit them in BANGALORE, INDIA in May of 2018, and try to make things move faster because I was losing a lot of money every day with not working app that had TONS of bugs and would constantly crash.
SECOND POINT: USELESS BROKEN CODE
At the beginning of the project, I honestly didn’t have any CTO (Chief Technology Officer) and that was a huge mistake as a young startup. In September 2018, after finally finishing working with Appscrip, I get a CTO on board of the company, and what I was told after the took a look at the code was that "I have to start everything from scratch as the coding of the app is VERY VERY BAD, and the app is ABSOLUTELY not SUSTAINABLE." I have lost almost 16K$ without, factoring in the countless hours I spend correcting their mistakes (and I have documents/emails and chat communication to prove that).
THIRD POINT: DEADLINES DON'T EXIST FOR APPSCRIP
Appscrip was VERY LATE on the delivery OF EVERYTHING... We started working with them June 2017 and the contract provided by APPSCRIP stated that the APP WILL BE DELIVERED TO US in 2-3 month (so August - September), we got BARELY FUNCTIONING, UNSTABLE, CRUSHING APP with TONS of BUGS in DECEMBER. It took us till September 2018 to get it to where it was supposed to be in SEPTEMBER 2017.
FORTH POINT: NOT TRANSPERANT AND MISSLEADING ABOUT THE PRODUCT YOU ARE GETING IN THE APP
From the beginning of our partnership, they were not clear on what I was going to get at the end. What I mean by that is; Appscrip provided a demo for iDeliver and I was told that everything that was in the demo was included in the quoted price per contract, BUT THEN I FIND OUT HELF WAY THROUGH OUR PARTNERSHIP THAT LOTS OF FUNCTIONALITIES THAT WERE IN THE DEMO ARE NOT INCLUDED AND I HAVE TO PAY EXTRA.
At that point you are 4 months into working with them, burning through cash to stay on the float and need the APP ASAP to finally start activity OF COURSE WE PAID AND HAD NO OTHER CHOICE because we paid half of the quoted price and had no options.
As a startup can you imagine what we went through to make ends meet.
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Nov 26, 2018
Appscrip.com customer support has been notified about the posted complaint.
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