Appsdaily — I have claimed for my mobile but still I didn't get any response.

Address:	Lucknow, Uttar Pradesh, 226002
Website:	apps daily

We have purchased mobile xiomi redmi note3 from initiative data system pvt. Ltd. Lucknow on 11/08/2016 and same day this shop had given me the mobile insurance from apps daily. 29/06/2017 my mobile has damaged and i claimed for it online on apps daily page but still i didn't get any response. We have claimed twicely but there's no response. Its tracking no. Are adn_300517_[protected] and adn_010617_[protected].
Please as soon as possible solve my problem and provide me new ph. Or return my money.
Product purchase detail:
Product name: mpp upto 15k
Serial no.: 7478540
Product activation date: 11/08/2016 03:14:14
Mobile purchase invoice detail:
Invoice no.- 3060
Invoice date :- 11/08/2016
Invoice amount:- 12000/-