[Resolved]  Appsdaily — No response on Claim ID : ATN_130916_[protected] even after claim approval.

Address:	Mumbai Suburban, Maharashtra, 110085
Website:	www.appsdaily.in

Hello,

This complain is in reference to insurance id : ATN_130916_[protected]

I had registered a theft insurance complaint on 12th September 2016 which got approved on 16th September 2016. Thus i had submitted my documents in the given time frame. Thus i was given an assurance at the connect center that the claim will be given in maximum 25 days. I waited patiently thereafter for 1 next month. After 1 month i got to know that my claim has been approved and i am to be given a new handset. A mobile no. was given to me that of the sales advisor(Mr. Nitin). After telling the whole case Mr. Nitin asked me for some time and thus after some time he told that the same model is not available in the market and thus told me to wait for some more time till he can contact his dealers. After some time he gave me the no. of his senior manager (Mr. Apish). To whom i again explained the whole incident and then he said the same thing to help me out and give me a new phone. But after some time he said that the phone(Iphone 5s 32GB) is not available in the market and thus i can either buy a phone that is same as of the invoice value or can purchase a higher version of the phone by paying the difference amount. To which i agreed and thus he connected me to his APPSDAILY DEALER on conference and asked about buying a iphone 6s 32 gb. He quoted me a price which was even higher than that of the MRP of the phone. To which i said a "NO" and thus apish told me to refund the amount in my account. Thus for further clarifications he gave me the number of his senior(Mr.Hemant) Who heads the process for North India or North Delhi. I had some expectation that atleast this person would help me out. To which he never gave a clarity on what has been happening to the claim. Thus in todays time none of the Three customer representatives (MR.NITIN, APISH, HEMANT) pick up my call ever. They read my messages but don't reply to them.
Please reply to the complaint and provide me a solution for it.
Intimation ID : ATN_130916_[protected]
Customer Name : Karan Chandna
Phone No. : [protected]