Aqua Guard — aqua guard extended warranty service not provided/not registered/ service issues

Address:	400607
Website:	www.eurekaforbes.com

I am victim of misrepresentation of facts by aqua guard company.

Recently i have purchased aqua guard from vijay sales (Thane – west – ghodbunder road).

At the time of purchase i have taken one year extended warranty service.

Refer the attached bill invoice.

I was shocked to know recently that my extended service details are not updated in aqua guard company records. Last week i got call from eureka forbes (+91 [protected]) stating that my service is only for 1 year. I have told them on phone that i have purchased one year extended warranty service and i have the proof also. I even have the extended warranty certificate issued by eureka forbes (Refer the attachments) but the call center agent didn’t listen to my request and told me to check with the service engineer for extended service.

Even the service engineer (+91 [protected]) who came to my house for servicing was not having my one year extended warranty service in his records. Service engineer told me to pay extra amount for any additional services required after one year. I even asked him when the filter of aqua guard will be changed and he replied that it will never be changed as i haven’t paid any extra charges for servicing.

First he declined to accept that i have purchased any such extended service and later on after showing all the proofs he was trying to avoid the conversations by blaming call center people. He told me to check directly with call center people.

How can my extended service details be incomplete in aqua guard company records. It is very strange that a renowned company like aqua
Guard is providing such third class service to their customers. No one is ready to help or understand my problems.

I even escalated to aqua guard company to update their records immediately and send a line of confirmation immediately else i will be forced to take legal action. Still no one bothered to reply.

Just got the confirmation over email from aqua guard call center that my request number is[protected] and it will be resolved soon.

It seems the money making and fool making business plan and trapping the people with lots of promises and milking candidate pockets. Extended service details are purposely not updated in compnay’s records to avoid any extra servicing by their engineers.

Request you to please check with aqua guard and arrange for the confirmation on my extended warranty service at the earliest along with additionally rs.50, 000 towards compensation for the mental and physical harassment caused.

Also i would require an apology along with compensation for the mental harassment given to me.

Thanks & regards,
Krishna mumbarkar
[protected] (Mumbai)
[protected]Mumbai)
Krishna. [protected]@dspblackrock.com
Krishna. [protected]@yahoo.com