Aqua Guard — unavailability of warranted service

I have been using aquaguard water purifier (booster) with unit no.3077454 since 28/12/13. It is under 1 year service warranty. Unfortunately, the machine is not working since 31/7/2014.l have registered my complain against it on the very day with complain no.77506469. They promised to provide service within 24 hours but still they havn't turned up. Since then, i have called them multiple times but havn't got any positive response.
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    Berhampore; West Bengala
    India
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