Aquafresh — water purifier complaint

Address:	New Delhi, Delhi, 110065
Website:	www.aquafreshro.com

I have bought Aquafresh Nexus purifier from AQUAFRESH RO SYSTEM on 26/07/17 with Bill No -13785,
As per the tem and condition they will provide 1 year service with 3 candles .

Here problem starts with in 20 days of buying this, Water TDS level they have not setup properly due to this my children got typhoid fever and they were admitted into hospital for 1 week. On that moment I thought it could be a human error and I left that issue and move on

After that as per promise they have to install a new Candle after 4 month but they have not installed on time and I they showoff they poor service and left me on god grace because if some part has to change on time it should get change despite follow-up of 4-5 days they send someone to install it.

Now on 10-Feb-2018 I raised a complaint to them my water filter is not working properly it's not filtering water within time limit and even machine sound is totally heavy and it's feel like it's not able to suck water from tap to filter it. from past three days I am continuously following up these guys but they are not sending any technician to repair this I am daily calling 4-5 time but they have only one answer will send it tomorrow, I called him today 30 times now they are not picking my call,

I am fully frustrated with their service and now am looking for full refund of my amount along with I want to sue then in consumer court for harassing me . I don't want any further service form them now a full refund with harassment amount is required.

Could you please help me by registering my complaint