Aramex Couriers — complaining about service provided by customer care executive

Address:

400043

My awb no [protected] the shipment is coming under my name as its just a ecommerce shipment i contacted to cce of aramex mumbai they without doing anything denied to change my location i asked ms deepali to transfer my call to her supervisor so that she/he can help me with the same but she denied to transfer my call when i insist her she put me on hold and hang up the call. I again called ms umma received my call she said that she can place requests for changing location but i asked to transfer my call to ms sonia as she is floor supervisor. I had spoken ms sonia thomas and her tone was loud & she was not polite with me she was speaking with me as she is my boss. She is not worth for floor supervisor as she not able to help she just denied my all request at least she should check the possibilities but she done her work buy saying no
As i am also working for aramex but we are having option to change location but ms sonia mentioned me that as per aramex policies she cant change my location for 9th feb.