Aramex Couriers — Courier stuck due to kyc

Ordered a shoe from nike.com.
As asked by aramex to submit documents for kyc. I has submitted my documents multiple times. They do reject kyc every time. As the kyc documents doesn't match the delivery address.
And attached the electricity bill as a address proof. Again rejected as the electricity bill doesn't hold the same name as of kyc documents. This is getting too troublesome. As if a person ordering as for gifting purpose shouldn't place a order as these people will get In a situation where nobody is ready to help.