Aramex Couriers — exceptionally high custom charges

Address:Kolkata, West Bengal, 700006
Website:aramex and mumzworld

Hi,

I purchased a karaoke music system from mumzworld dubai through online system. Mumzworld charged us shipping & handling charges along with the item cost which was paid in advance.

Now when the courier guy came to deliver the item to me he is asking for almost 90% of the item cost (Including shipping & handling charges) as custom charges.

I am really surprised to see this. How can be the custom charges so high when officially the indian govt is charging anything between 15% to 28% custom duty.

I had purchased similarly earlier where the material came from dhl. I never had to pay such a high custom charges to them. They were quite reasonable and charged as per tariff rate.

I have complained to aramex courier as well as mumzworld dubai about this and its almost 3 weeks but they have not responded despite regular follow ups.
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Aramex Couriers customer support has been notified about the posted complaint.
Jul 23, 2017
Updated by krishnamdhoot
my awb no was [protected]
Complaint comments 

Comments

Delhivery executive did not cal me. I did not receive my product. Waste service. I want my product.i did cal to delhivery executive but he did lift my cal. And he is not responding also his num :[protected]
Waste service by Aramax.
AWB [protected]
Order nos:[protected]
Ship date: 16.7.2017
Description: Bollywood Lehenga Choli
Contact on:[protected]@gmail.com
Shipping address: 168/1 G T Road Bally Badamtala.

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