Aramex Couriers — kyc documents getting rejected at aramex facility

Address:

New Delhi, Delhi, 110049

My order under tracking no. [protected] from Nike.com is rejected due to non clearance of customs. I have consistently been trying to upload my kyc documents images in the aramex link provided in my mail without any success. I have been uploading documents on link given by aramex but the next day or even after few hours a messages pops up saying that require KYC documents. I also followed the link ‘request custom clearance-aramex’ and filled the mandatory slabs, yet i haven’t been contacted for further directions.
I have been trying to contact aramex customer team but there has been no reply from them despite making many complaints.