Aramex Couriers — my package

Address:

West Godavari, Andhra Pradesh, 534101

I have done my kyc 14th time today for custom clearance but i still can't track where my package is and i have also contacted customer care service and mailed them but i have problem with my package i don't know whats wrong with my package, even though i have contacted them they are sending the same kyc submission form everyday 3:00 am they are not at all responsible