Aramex Couriers — not delivering consignment

Address:

587301

Complaint details :
I have purchased one mobile from india and same has been taken with me to saudi arabia, recently same mobile started troublesshooting and required repair (One plus one company made), after thorough searching no service provider i found than decided send to india for repair.
Same mobile well packed and couriered from aaramex by tracking number ;[protected] after paying 80sar. I clearly got informed no other extra charges need to pay and consignment will be delivered safely. After reaching the consignment to india and aramex delivery boy informed to pay apporx 10500 inr as an custom duty fee?? Actually this mobile sent to my brother to take care repair activity, he got surprised by this huge amount to pay, after calling by him, he and me together refused to pay this fees.
For more clarification during booking my consignment, i attached invoice copy with mobile from where i purchased this mobile. It is clearly mentioned that mobile has been procured from india. Being an custom officer he cannot read the invoice details? Why i need to pay this huge amount while mobile procured from india? If new mobile and procured from saudi than i can understand to pay custom duty fee.
Based on above clarification, may i get support from you people to clear my consignment from custom department? How could this will help me to solve the concern?

I hope i clarified to you all details, please consider this mail as complaint or official clarification to deliver my consignment to said address without paying any duty fee.
If still need to pay custom duty fee than i recommend without any extra changes i need to send back this mobile / consignment where i booked (Which is
Al jubail ksa)