Aramex Couriers — not delivering the product despite kyc update

Address:Mumbai City, Maharashtra

I have ordered a dress worth 5000 from china via aramex they asked me to mail a pic of my adhar card, which i did immediately but still it has been more than a week that i haven't received any reply or call from them regarding the clearance. I have been mailing them everyday and have been not getting any reply from them. The adhar card is updated by myself.
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Aramex Couriers customer support has been notified about the posted complaint.
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I am Dr. Ruma Ray.I am a doctor at AIIMS New Delhi. I ordered a book on Cardiovascular Pathology through Amazon . I have submitted my KYC twice through e-mail.I think your portal is not working properly.Kindly check.
The address of delivery is
412 Hawa Singh Block
Asiad Village
Khel Gaon New Delhi-110049
India

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