Aramex Couriers — stuck in custom clearance for 4+ months

Address:Mumbai City, Maharashtra, 56013
Website:aramex.com

One of my consignment awb ([protected]) is stuck in mumbai custom clearance for 4 months. I don't know how aarmex has goofed up, they are unable to clear /file for customs clearance for about more months (Will be 5 months soon). It is so unfortunate after writing 40+ mails to various authorities in aramex there is no update till now.
It appears mumbai aramex team has not able to cope up, i never faced any issues with bangalore team.
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Aramex Couriers customer support has been notified about the posted complaint.
Feb 09, 2018
Dr Bhavesh Shah's response
Kyc documents
Complaint comments 

Comments

I have ordered on bang good my order no 43656569 and aramex tracking id is [protected] her I have submitted my kyc documents for custom cleaning

I have brought bamboo activated charcoal peel of mask which is leeked. So requested u to make my complaint as soon as possible.

Color is not interest
Sir
My aramex HAWB bill no.[protected]nable to upload my details on your link provided by you
Pls do the same from here and oblige
and take necessary steps to clear my parcel.

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