Aramex — package yet not delivered by aramex

Website:

Www.aramex.com

I had a package delivered to mango in package as part of my return request. Aramex courier came for the pick up. The package left my home address on 20 feb. And since then it has not reached the destination. I checked with the tracking number - [protected] on aramex website. The last update was on 27 feb and status was departed operations facility, london, uk. The package hasn't reached mango, spain. Both mango and aramex haven't timely responded to my complaints. I was expecting a refund on a timely fashion. But as a result i have been levied financial charges of around 1100 inr because the refunded amount didn't get credited back to my credit card account before the monthly bill was generated. This is very disappointing.