Archies Online — complaint against the inconvenience and difficulty caused to me

Address:Burdwan, West Bengal, 713303

I ordered a a combo pack of same day delivery product for my fiancee on his birthday. So on that day due to a sudden emergency he was not available to collect the product when the delivery was attempted at 11am. As soon as i knew abt it.. I did contact the customer care helpline and asked for help. I am really sorry to say, they denied me to deliver the product for a second time and neither they said they will refund me the money as they said it was not mentioned in the terms and conditions. It really went wrong with my emotions as your company do provide gifts for our special ones. Then in vain i requested the delivery boy to provide me the local shop contact number and at last the owner of the local shop really helped me and made sure that the product was delivered again. Even if the product was delivered, it was not packed in a proper way in a box or a pack.
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