Archies Online — different product delivered

Website:www.archiesonline.com

Hi,

I have got different product than ordered.
I have written email to help desk with images but they are not accepting the mistake.

Also they are saying if i did not like product then i should courier it to them and they will provide some gift card and not refund. And no courier charges will be reimbursed.

First thing, its archies mistake so why should i go through such process, they should pick the product from home and should refund to original payment method.

Ordered product code : code: jewer16-05
Delivered product ode : code: jewer16-08

Thanks,
Gajanan
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Comments

I have order triple comboo and a hamper in rakhi occasion but they have given me order of only 899 but the worth was 2198 this is not done highly disappointed. This is the first time and if company like archise is doing than what else
Yesterday i order one bouquet to get deliver by today morning in between 9-12AM. Trying to connect with your customer care, nobody is giving response the only message it is giving Printing and Packing.

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    +91 11 4141 2424
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    C-113, Naraina Industrial Area, Phase-1, New Delhi, Delhi, India - 110028
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