Archies Online — missing product and delivery delayed by 6 days

Address:Faridabad, Haryana, 121002

I have ordered 2 Rakhi, 1 sweet from Archies to be delivered to my brother's place with delivery date as 14th Aug 2019.
One of the Rakhi got delivered on 14th Aug 2019 evening 7 PM but other two item i.e. Rakhi and sweet was missing. The packet has mentioned two products but it had only one Rakhi.
I am following up with Archies since 14th Aug and sent multiple mails to customer care but I didn't receive any response yet.
I have asked them to cancel my order and refund my money but they not responding.
Please help.
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I ordered from archies website for same day delivery but order was not delivered on the due date. Now i want to cancel my order but unable to do so. please help me to cancel the order
I have ordered combo of 4 rakhi on 11th of august it has been mentioned that it will get delivered to the recipient address on 12th of august but it has not been delivered yet.. Please have a look into the issue and get it resolved asap

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    Archies Online Phone
    +91 11 4141 2424
    Archies Online Address
    C-113, Naraina Industrial Area, Phase-1, New Delhi, Delhi, India - 110028
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