Archies Online — Money got Deducted however, I have not received order


I have ordered for an amount of 665 Rs from the money got deducted from my credit card (I have the statement for the same), however, archies has not given me the order.
I have already complaint this to archies over email and twitter, however, they are not responding, only a ticket got generated for me from archies automated system, still i got no resolution.
Also, i tried to call to them at their various numbers (landline) as given over their website, however, no one is picking up the calls.

Ticket id generated by Archies :
ticket ID 49555 and subject "Urgent Attn | 26 May | Order Placed (not reflecting into account, money deducted)"
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    Archies Online Phone
    +91 11 4141 2424
    Archies Online Address
    C-113, Naraina Industrial Area, Phase-1, New Delhi, Delhi, India - 110028
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