Archies Online — order status not known even after 10 days

Hi,
I am writing this to know about one of my orders (Or[protected], which i placed on 17th of december 2017 and was supposed to be delivered on 20th december 2017. But it has not been delivered yet. Neither i have received any kind of notification from archies side regarding the order status. I tried to contact your customer support a number of times, but the call was never received. Today after so many attempts when someone picked up the call, i was told that it will be dispatched today and i will get a confirmation email. But nothing has happened till now and even i have received any kind of email.
Could you please tell me whats the issue and will this order be delivered ever or not.

Regards,
Palak sharma
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I am not able to track order of Order No : OR[protected] which should be delivered today, ie,[protected]. I have ordered this on Friday[protected]
Do the needful.
I have purchased the product online n have not received the product yet after many call attempts not able to speak customer care .Today it is say the call to the number are barred.IT iOS a fraud company we all should make a legal complain against them.

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