Archies Online — placed an order and paid for 2 items but only 1 was delivered

Website:www.archiesonline.com

I placed an ordered as a gift for my wife which comprises of a chocolate gift hamper and a flower bouquet from their website archiesonline.com. I also paid for them via paytm. The chocolate gift hamper was delivered by BlueDart. But the flower bouquet was not delivered. I had paid Rs. 699/- for the flower bouquet and I need a refund. I sent them a complaint email and also tried calling their customer care. But no response from them so far.

I have attached the order details as an image along with this complaint
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    Archies Online Phone
    +91 11 4141 2424
    Archies Online Address
    C-113, Naraina Industrial Area, Phase-1, New Delhi, Delhi, India - 110028
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