Archies Online — product didn't received and the so as the refund

Website:

www.archiesonline.com/shop/offers?utm_source=offer4febmailer&utm_medium=email&utm_term=offer

Hi,

I have placed an order of gift items on 7th feb from archies online, i had placed an order of 4 items including flowers, chocolates, greeting card & a usb lighter, & on 12th feb 18, 3 of the items have been delivered but flowers have not been delivered and also i didn't even receive any refund or a call or any email regarding the same, and its going to be a month now i have been following up on the same, i tried reaching archies customer care helpline but its always end up with voicemail i dont know if they had couple of customer care representatives of tonnes of complaints, i also tried reaching them on email but no response!! I even left the message with my mobile number on voice mail but again negative!!

One thing is for sure i will never ever recommend anyone to use archies online!!!

Also i want my refund!!!

And if possible archies if you cannot deal with online orders properly you should discontinue this site of yours.