Archies Online — product has not been delivered

Address:	New Delhi, Delhi, 110085
Website:	www.archiesonline.com

I have purchased a product for karva chauth festival on 21 oct 2018 and i was expecting it to be delivered before karva chauth which was on 27 oct 2018. The delivery date showing on their website while ordering the product was 24 oct 2018. The karva chauth festival has been ended and it's 28 oct 2018 as i'm writing this complaint but i haven't still got the product yet. Their customer care service is so bad that whenever i try to call their customer care services, it never responds.