Archies Online — product has not been delivered on time

I have ordered for a personalised cake and red roses on 3 feb 2018 and also sent a picture on the same day. The product was to be delivered on 14 feb in gurgaon but already three days have passed and product has not been delivered moreover after regular follow up product was marked as dispatched but still it has not been delivered. Customer care service providers are almost good fo nothing because we get different answers for the same query all of which are completely rubbish. Archies is a brand to be trusted but it is really useless to use this online service.