Archies Online — product not delivered and the money is not being refunded

I have placed the order on 13th feb 2017 and the delivery date was 14th feb 2014 but the order has not been deliveredyet. Order reference number - al[protected]. There is no response from the customer care they dont pick up calls and they are not replying to the mails. I posted a comment on their facebook page which they have marked the comment as spam. Its a completely fake website.