Archies Online — Product received completely different from product that I ordered

Address:

Delhi

Pathetic service archies has lost all the goodwill and reputation. I ordered a personalised keychain from archies website but I got completely different product which I ordered shape, font everything different. And when I mailed the customer care there are only saying that they don’t return or exchange products they said the product you ordered was not available that’s y the send a different one which is so unprofessional. We trust them we give our hard earn money and this is what we give. They will decide what we will gift to someone. And after arguing so much the executive was stucked only on that we apologise we can give 5% discount on your next order but we can’t return or exchange it like srsly? R we greedy of discounts that too 5% terrible service never gonna buy anything though i was their regular cust they lost their genuine cust. And would never recommend anything to buy