[Resolved] Archies Online — received a wrong item

AratrikaDas

from Kolkata, West Bengal

Website:

Archies

Dear archies,

I am kuldeep bairwa. My registered email - id is [protected]@gmail.com
I had ordered 3 items on[protected] at 07:10 pm with the
Order no. : al[protected]
It contains
One choose to be happy floral mini book
One boofle simply the best mug
One archies original gals pocket perfume

I paid the entire amount. However, i received the wrong product. Instead of choose to be happy floral mini book, i received a fare well book.
It was a very special ocassion and because of your negligence, it was completely ruined. Your customer care number does not work. My money is wasted and you are not even replacing the product. Because of archies, my image is completely ruined.
I am attaching the photo of my order, the item description on the package and the product i received.
Either refund my money or atleast replace the product.
Hoping to hear from you soon. Failing to replace the product, i will be compelled to take legal action.

+3 photos

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Feb 28, 2019

Complaint marked as Resolved

After a long battle with Archies, I have finally received the correct product. I have mailed them several times on [email protected] and called them on their new customer care number +919717324004. After about two weeks, I received the correct product. It was a harassment for me to keep pursuing Archies to send the correct product.