Arena Flowers — delivery of item not as per order

Website:

ArenaFlowers.co.in

Hello,

I am writing in to register a complain against arena flowers india (Arenaflowers.co.in). I had ordered a bouquet (On september 4, 2017) the picture of the website had a lavish packing and light colored flowers, but the one which was delivered was just a normal bouquet with a plastic covering. Any local florist would have given me that normal bouquet for 300 -500 rs, whereas the i had paid rs1062.2 rs which is a huge amount for a normal bouquet! I had used their service earlier in 2014 and they had goofed up my order even then, delivering the order with the incorrect message.

My order number is #ar[protected]

I have written to the support centre ([protected]@arenaflowers.co.in) on this email id voicing my concern but have not received any response as yet

Please help
Regards
Priya
[protected]