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Arena Flowers — non cooperation from staff, too late delivery even after following up continuously

I have placed an order # ar[protected] with arena flowers and i have chosen a specific delivery time 9-2pm, since 1pm i was following with them, at 1pm they sent me mail stating it is out for delivery, and till 9pm i had called and mailed them multiple times and they didn't had any details about the delivery person every time i called i was told it will reach within 1hour and it never reached till 10pm, at 9pm when their call center closes they gave the details of pune person who handles the delivery and he said that he wont be able to deliver before 11pm to office address and our office closes at 6pm. And even after continuous follow up the order was delivered at mid night and that too the arrangement was truly bad, i had included extra vase in order to make arrangement look beautiful and instead of doing arrangement in vase they handed over vase separately. It was the most worst experience i've ever faced. No one called us from arena flowers for delay, i have sent multiple mails and no one responded and i have called multiple times and they sent same thing that it is out for delivery and they didn't had any idea about where the delivery person.
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    Hadapsar, Pune, Pune

    Complaint categoryCategory: Online Shopping
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