Army — Refund of Rs. 8350/- as penalty /fine imposed due to delay in Handing over documents for Registration at Haryana State transport D

Address:	FLAT NO. 201, GH - 26, SECTOR 5, MDC
Website:	Hyundai.co

Hyundai Motor India — Refund of Rs. 8350/- as penalty /fine imposed due to delay in Handing over documents for Registration at Haryana State transport Panchkul. Dec 7, 2021

Sir,
1. I, CAPT SURINDER MOHAN SONI, R/O # 201, GH-26, SEC-5, MDC, PANCHKULA, Haryana purchased VENUE 1.2 KAPPA MT S colour POLAR WHITE, Bearing VIN. NO. MALFC81BLMM247638 on dt 01 Oct 21 at showroom price of Rs 777000/- from Charisma Goldwheels (P) Ltd
( Confirmation letter dt, 16/11/2021, Att )
2. The purchase was carried out through CSD vide their Demand ID 637781 dt 27 Sep 21 in favour of M/S HYUNDAI MOTORS INDIA LTD, M/S CHARISMA GOLD WHEELS (P) LTD, PLOT NO 7, IND AREA,
CHANDIGARH, Vendor Code NO 4123.
3. Following amounts were paid which may be cross-checked for correctness;
a. Rs 5000/- as booking amount on 11 Sep 21, bearing bill No 1862.
b. Demand Draft of Rs. 675302 to CSD dt 27 Sep 21.
b. Rs. 28017/- to M/S CHARISMA GOLD WHEELS (P) LTD dt 01 Oct 21.
c. Rs 500/- to Registering and Licensing Auth. On 01 Oct 21.
4. The delivery of the vehicle was taken on 01-Oct-2021 18:31:56 (TEMP REG MARK - T1021CH0908B, APPLICATION NO - CH[protected], CHASSIS NO. MALFC81BLMM247638 &
ENGINE NO. G4LAMM964034), TEMP REG NO T1021CH0908B valid from 01-OCT-2021 TO 01-MAR-2022.
5. At the time of delivery of the car we were not handed over the documents required for the registration of the car on the pretext that the signatory was not present and had left a bit early due to some commitment at home and were promised that documents shall be delivered to us the following day i.e. on 02 Oct 21 whereas the same was delivered to us, after much coaxing and cajoling, on 17 Nov 21.
Text message of the staff on 16 Nov 21 for sending the location of my residence can be shown if required.
(Same has been forwarded to Ms Poonam Rathi, Customer Care Manager(Sales), Hyundai Charisma, Chandigarh).
6. All this transpired in the presence of the branch head (who did the usual rituals/ceremonies of giving sweets and handing over of the car keys as there was only one car to be delivered on that particular day while dealing person’s Mr Ajay and Mr Tarun were also present besides sales head.
7. Now from here, the problem started for which we had to pay the following amount’s for the lack of technical knowledge, lackadaisical and unprofessional attitude of the Hyundai staff namely Mr Tarun and Mr Ajay, as they did not hand over the required documents till 17 Nov 2021 (Screenshot of the message of your staff already forwarded to Ms Poonam Rathi, Customer Care Manager (Sales), Hyundai Charisma, Chandigarh.
Since Mr Ajay kept reiterating that that the penalty starts from after expiry of three months, and there-fore delayed the handing over the documents, this resulted in following penalty to us by Haryana Transport Dept.
a. Rs 7770/- as fine/ penalty
b. Rs. 580/- towards penal interest
Total Amounting to Rs 8350/-
8. In view of the position explained above you are kindly requested to refund/adjust the amount of Rs. 8350 /- to us as soon as possible. It may be mentioned here that our efforts to resolve the issue at the branch level (Dealing with Ms Poonam Rathi, Hyundai charisma, Chandigarh) has fallen on deaf ears and no solution has been achieved.
9. Kindly do the needful at the earliest so that our family remains your permanent customers as we have already purchased I-10 from you about 5 years back in the name of Maj Abhishek Soni from your Panchkula Branch & the same is still with us.

Regards
CAPT S M SONI ( Retd )
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