Arv Holidays — Cheating by arv holidays for tour package for manali

Address:	New Delhi, Delhi, 110030
Website:	www.arvholidays.in

Dear sir,
I had booked the package for manila for rs.21000 all inclusive including hotel transfer, sightseeing for rohtang pass and manikaran sahib with individual car
I have face following problems
(1) when we reach manali, we have been told that you will be provided a individual car hotel transfer, but forget about individual, the car itself was not there to pick us up from bus stand.. We called to contact person in manali for arv holidays (Mr. Rampal), he replied that the hotel transfer is complementary, as there is very traffic on the road he is not able to provide any vehicle for hotel transfer and advised me to pick any auto rickshaw for hotel. Again i celled to arv staff; we realized that all the mobiles were switched off. The hotel where we stayed (Hotel snow peak retreat) was good.

(2) after reaching hotel, transport partner of arv holidays called me and demand for 4000/- per couple extra for visiting rohtang pass in advance with shared vehicle. We explained him that, as per package there is a private car for rohtang pass trip, for which we have already paid. But transport partner of arv holidays said that “if you want a private car then you have to pay 7000/- extra”. I[censored] interested then call me back. I called to arv holidays office nobody received the call.

This was a very disgusting behavior of arv holidays. That time we felt that we have cheated by arv. This is a case of ips 420. I got totally harassed. As we were in a unknown city very away from delhi therefore. We were very helpless. I would recommend not to book from arv holidays ever. They are cheaters...
I want that arv holidays apologize for cheating and pay back my money for the package.

Arv holidays pvt. Ltd. (Head office : delhi)
Address : 402, 2nd floor, building no. 3, ch. Kaluram market, mg road, ghitorni, new delhi 110030
Tel :[protected] / 46012385,
E-mail : [protected]@arvholidays.com,