Arvind — NNOW Sephora tems Missing from Order

This is with regards to my Order ID O11a5ac placed on Sept. 10, 2021 for Rs. 12616.55.

Two items from my order are missing:
1. Nudestix
Nudies All Over Face Color Matte Blush - Naughty N Spice

2. Nudestix
Nudies All Over Face Color Bloom - Poppy Girl

I reached out to customer service on 13 Sept. 2021, who promised to update my 2-3 days later, but they did not reach out to me. I contacted them this morning and was told that my complaint has been rejected. The customer care executive, Sheshank, was not cooperative and told me that they will now check the CCTV footage. Should that not have been done before my request was rejected?

The customer care people do not seem to be bothered and it is me who has to reach out for updates. I am requesting a refund for the two products.